AIMS Hospital

1. Scope

This Privacy Policy applies to personal data collected from patients, visitors, website users, job applicants, vendors and other individuals who interact with AIMS Hospital. It covers information collected online (via the Website, forms, email) and offline (in our facilities or over the telephone).

2. Definitions

Personal Data: Information that identifies you or can reasonably identify you (e.g., name, phone number, email, postal address).

Sensitive Personal Data / Health Data: Information about your health, medical history, diagnoses, treatment, test results and similar information.

Processing: Any operation performed on Personal Data, including collection, storage, disclosure, use and deletion.

3. Information We Collect

We collect:

• • Information you provide directly (name, contact details, health data, insurance, billing info).
• • Information collected automatically (IP address, browser type, cookies).
• • Information from third parties (labs, insurers, referral partners where applicable).

4. How We Use Your Information

We use data to provide treatment, manage appointments, billing, communication, quality assurance, and to meet legal or regulatory obligations.

Examples include:

• • Delivering clinical care and coordinating with other providers.
• • Processing payments and insurance claims.
• • Communicating appointment reminders, results, and important notices.

5. Legal Basis & Consent

Processing is based on consent, contractual necessity, or legal obligation as per applicable Indian law. Patients may provide informed consent for medical treatment and related data processing; where required by law we will rely on statutory bases for processing.

6. Sharing & Disclosure

We may share data with:

• • Hospital staff and clinical teams for treatment purposes.
• • Laboratories, diagnostic centres and imaging providers involved in your care.
• • Insurance partners for claims processing and billing.
• • IT and cloud service providers who help operate our systems.
• • Legal or regulatory authorities when required.

We do not sell or rent your personal information.

7. Cookies & Online Tracking

We use cookies to improve website functionality and analytics. You can manage cookie settings in your browser. For more advanced controls, consult your browser or device settings.

8. Data Retention

We retain data as required for medical and legal purposes and securely delete it when no longer needed, in accordance with applicable record-keeping regulations.

9. Data Security

We use technical and organisational measures such as encryption, secure servers, access controls and staff training to protect personal data. However, no system is entirely risk-free and we cannot guarantee absolute security.

10. Your Rights

You may request access, correction, deletion, or restriction of your personal data, or withdraw consent at any time where processing is based on consent. To exercise your rights, please contact our Data Protection Officer (details below).

11. Children

We do not knowingly collect data from children under 18 without guardian consent. If you believe we have collected data about a child without consent, contact us to request deletion.

12. International Transfers

Data may be transferred to service providers outside India. We implement appropriate safeguards such as contracts and technical measures to protect data transferred internationally.

13. Changes to this Policy

We may update this policy periodically. When we make material changes we will post an updated date and prominent notice on our website.

14. Contact Us