Frequently Asked Questions (FAQ) – AIMS Hospital
Visiting hours are from 10:00 AM to 11:00 AM and 4:00 PM to 6:00 PM.
Please note that ICU visits are restricted and allowed only with prior permission from the treating doctor.
Only 1 person will be allowed to see the patient at a time.
You can book an appointment:
- • Through our website: https://www.aimshospital.co.in
- • By calling the hospital reception at 24x7: 0251 6185000 & Emergency: +91 7506274959
- • Or by visiting the hospital help desk directly.
Investigation reports are to be collected from the Ground Floor reception between 7 AM to 10 PM.
No, we don’t provide online or teleconsultation services to avoid any misinterpretation of signs, symptoms, and communication issues.
Patients should bring:
- • Photo ID proof (Aadhar, PAN, Driving License, Voter ID, Passport any one)
- • Employee ID (for corporate only)
- • Health/Mediclaim card
- • Policy papers, ration card
- • Referrals, authorization letters, credit note for planned admission
- • CGHS/ECHS/MPKAY or other scheme card
- • Insured member’s passport size photo
Yes, we are empanelled with several TPAs and insurance providers.
Please contact our billing department to confirm if your insurance company is listed or check the list at
https://www.aimshospital.co.in/tie-ups.
You can request your reports at the Medical Records Department (MRD) or via email at
mrd@aimshospital.co.in.
Please provide your patient ID and proof of identity.
Our hospital offers:
- • General, semi-private, and private rooms
- • 24x7 pharmacy and pathology services
- • Cafeteria and waiting lounge
- • Emergency and ICU facilities
- • Wi-Fi access in select areas
You can check doctor profiles and timings at
Doctors Page.
To contact or schedule a visit, please call our front desk.
AIMS Hospital provides 24x7 emergency and trauma care, including:
- • Ambulance services
- • Critical care units (ICU, NICU)
- • Neonatal transport services with expert NICU team
- • Emergency surgeries, trauma care
- • Cardiac and Neuro emergencies
- • Emergency Contact: +91 7506274959
No, we don’t provide designated parking for patients and visitors.
Please park vehicles in available spaces outside the hospital premises.
We welcome your feedback! You can share it via:
- • Feedback forms at reception, OPD, or IPD areas
- • Email: enquiry@aimshospital.co.in
- • Website contact form: Feedback Page
For patient safety and hygiene, outside food is not permitted.
Hospital provides nutritious meals as per doctor’s dietary plan.
Meal timings: Breakfast – 7:30 AM | Mid-morning – 10:00 AM | Lunch – 11:30 AM | Snacks – 3:30 PM | Dinner – 7:30 PM | Milk – 10:00 PM.
Meal timings: Breakfast – 7:30 AM | Mid-morning – 10:00 AM | Lunch – 11:30 AM | Snacks – 3:30 PM | Dinner – 7:30 PM | Milk – 10:00 PM.
Yes, AIMS Hospital has an in-house blood storage centre maintaining an inventory of safe, screened blood bags.
It is affiliated with authorized blood banks to ensure timely availability.
Payment is accepted through Cash, Credit/Debit Cards, or Demand Draft.
- • Extra 2% charged on credit card payments.
- • Demand Draft payable to “Asian Institute of Medical Sciences”, Dombivli (E).
- • Personal cheques are not accepted.
- • Refunds above ₹5000 will be given by cheque.
For billing or insurance-related queries, contact our Billing and Accounts Department at
billing@aimshospital.co.in or visit the billing counter.
Yes, AIMS Hospital has an in-house pharmacy and pathology lab, open 24x7 for convenience and quick access.
Yes, in private and semi-private rooms, one attendant is allowed to stay overnight.
In ICU, visits are restricted for medical reasons, but bunk beds are provided for attendants’ waiting.
ADMISSION / DISCHARGE DESK: 0251-6185000 (Ext 604/605)
TPA DESK: 0251-6185000 (Ext 131/132/133/134)
TPA INCHARGE: 0251-6185000 (Ext 140)
FOR REFUND: 0251-6185000 (Ext 135 / 138)
For CGHS / ECHS: 0251-6185000 (Ext 618)
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